Returns/Refunds & Cancellations

Thank you for shopping at Ashes 2 Essenz.

If you are not entirely satisfied with your purchase, we're here to help.

Order Cancellations

• Once shipped, orders cannot be canceled as they are in transit to you. See Returns/Refunds.
• In cases where custom alterations have been made, like a custom nameplate, all monies will be refunded except the cost of the altered item.

Returns

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Due to health restrictions and local laws, the following items are not returnable:
• Worn or damaged clothing, hats and other apparel
• Any customized item or nameplate
• Any damaged item
• Any free items

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card or original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

• You will be responsible for paying for your own shipping costs to return your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

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