Returns/Refunds & Cancellations

Thank you for shopping at Ashes 2 Essenz.

If you are not entirely satisfied with your purchase, we're here to help.

Order Cancellations

  • Once shipped, orders cannot be canceled as they are in transit to you. See Returns/Refunds.
  • In cases where custom alterations have been made, like a custom nameplate, all monies will be refunded except the cost of the altered item.


  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Due to health restrictions and local laws, the following items are not returnable:
    • Worn or damaged clothing, hats and other apparel
    • Any customized item or nameplate
    • Any damaged item
    • Any free items


  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card or original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.


  • You will be responsible for paying for your own shipping costs to return your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.